None of these printers are currently offered AFAIK. The following printers use the 564xl cartrdiges. If none of the above restores black printing your printer will likely require repair or replacement. I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover. It may also help to manually clean the printhead as described in the post here. Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position. If the plastic nubs protrude they can prevent the cartridge from seating properly. Make sure these are flush with the cartridge body, if not carefully trim them flush. Shop HP.com Hong Kong SAR China for HP 564XL High Yield Cyan Original Ink Cartridge.Compatible with HP Deskjet 3070 All-in-One Printer B611a and more. There are four orange plastic spots, left over from the protective cap. Turn it over and examine the area around the ink port. If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. The troubleshooting steps in the document here may help resolve black not printing on printers that do not have a removable printhead such as the Officejet 4620. Which printer do you have? If your printer has a removable printhead the troubleshooting steps in the document here may help resolve black not printing.
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